About Realm

Realm turns fragmented sales and product knowledge into AI agents that help revenue teams execute their work. Engineering has already embraced agents. Developers run multiple agents in parallel while guiding the system toward the right outcome. Customer-facing teams should be able to work the same way.

The challenge is the context. Sales knowledge lives across CRMs, emails, call transcripts, support tickets, contracts, and internal documents. Realm brings this context together and turns it into agents that can answer questions, prepare deals, complete RFPs, and automate repetitive work.

We believe the best revenue teams in the world will soon work alongside agents. Building the system that makes this possible is what makes Realm such an exciting opportunity.

We're growing fast, loved by global teams across Europe and North America, and backed by great VC funds and the founders of Zalando, Snyk, Pigment, Supercell, Wolt and many more.

Our team has worked at companies like Stripe, Slush, Palantir, and Dropbox. We work in person from Helsinki, Finland. 🇫🇮

Role

This role sits at the intersection of Customer Success, Sales, and Solutions.

You have two missions.

1. Own the post-sales experience at Realm. Drive adoption, usage, and expansion over time.
2. Run deals end-to-end and contribute directly to revenue.

What you’ll do

• Own the post-sales experience. Run onboarding sessions, workshops, and hands-on support to drive adoption and expansion. You’ll grow accounts over time, turning initial deals into significantly larger ones through strong adoption and clear ROI.
• Run deals end-to-end and contribute directly to revenue.
• Become a product expert and a trusted advisor. Build relationships with both technical and business stakeholders while driving adoption, retention, and expansion.
• Champion the customer internally. Partner closely with Product and Engineering to turn feedback and usage patterns into product improvements. Work with the team to build what’s needed, from better documentation to self-serve onboarding and in-app guidance.
• Identify what’s manual today that should be automated or productized.
• Work with the team on GTM. Help refine our ideal customer profile, pricing, messaging, and sales motion based on what you see in the field.
• Jump in wherever it creates the most impact, whether sharing feedback on sales proposals, shaping marketing copy, or organizing offsites.

What we're looking for